{"id":657,"date":"2025-03-20T09:25:31","date_gmt":"2025-03-20T09:25:31","guid":{"rendered":"https:\/\/serenitymats.com\/glozin\/?page_id=657"},"modified":"2026-06-12T19:57:51","modified_gmt":"2026-06-12T19:57:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/serenitymats.com\/ar\/faq\/","title":{"rendered":"\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"657\" class=\"elementor elementor-657\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-409ae3a1 e-flex e-con-boxed glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-parent\" data-id=\"409ae3a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-44348315 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"44348315\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-65a55c52 e-con-full position-sticky-md-important top-30 e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"65a55c52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59bb03f3 elementor-widget elementor-widget-glozin-heading\" data-id=\"59bb03f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h4 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\tContact Us\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55695fef elementor-widget elementor-widget-glozin-heading\" data-id=\"55695fef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<div class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\tIf you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67052fb0 elementor-widget elementor-widget-glozin-heading\" data-id=\"67052fb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<div class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\tPlease allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c67d14f elementor-widget elementor-widget-glozin-button\" data-id=\"2c67d14f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"\/contact-us\/\" class=\"glozin-button-link glozin-button gz-button\" aria-label=\"Link for Contact Us\">\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t<span class=\"glozin-button-text\">Contact Us<\/span>\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13a336bb elementor-widget elementor-widget-glozin-button\" data-id=\"13a336bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"\/about-us\/\" class=\"glozin-button-link glozin-button gz-button\" aria-label=\"Link for About Us\">\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t<span class=\"glozin-button-text\">About Us<\/span>\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-457e5e1f e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"457e5e1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cc5379c elementor-widget elementor-widget-glozin-heading\" data-id=\"1cc5379c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h4 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\tShopping Information\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ef6734e elementor-widget elementor-widget-glozin-accordion\" data-id=\"4ef6734e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-accordion\">\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-1321\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"1\" aria-controls=\"glozin-tab-content-1321\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-1321\">How do I find a product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-1321\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"1\" aria-labelledby=\"glozin-tab-title-1321\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2441\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"1\" aria-labelledby=\"ecomus-tab-title-2441\">You can use our search bar at the top of the page to search for specific products or browse through our categories.<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-1322\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"2\" aria-controls=\"glozin-tab-content-1322\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-1322\">Can I save products to my wishlist?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-1322\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"2\" aria-labelledby=\"glozin-tab-title-1322\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2442\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"2\" aria-labelledby=\"ecomus-tab-title-2442\">Yes, you can create a wishlist and save products for later purchase. Simply click the \u201cAdd to Wishlist\u201d button on any product page.<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-1323\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"3\" aria-controls=\"glozin-tab-content-1323\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-1323\">How do I know if a product is in stock?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-1323\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"3\" aria-labelledby=\"glozin-tab-title-1323\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2443\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"3\" aria-labelledby=\"ecomus-tab-title-2443\">Product availability is indicated on the product page. If a product is in stock, you will see a \u201cAdd to Cart\u201d button. If it\u2019s out of stock, you may see a notification or the option to be notified when it\u2019s back in stock.<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-1324\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"4\" aria-controls=\"glozin-tab-content-1324\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-1324\">Can I purchase products as a guest?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-1324\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"4\" aria-labelledby=\"glozin-tab-title-1324\"><div class=\"elementor-element elementor-element-1754990 elementor-widget elementor-widget-ecomus-accordion\" data-id=\"1754990\" data-element_type=\"widget\" data-widget_type=\"ecomus-accordion.default\"><div class=\"elementor-widget-container\"><div class=\"ecomus-accordion\" role=\"tablist\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2444\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"4\" aria-labelledby=\"ecomus-tab-title-2444\">Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.<\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bbb3159 elementor-widget elementor-widget-glozin-heading\" data-id=\"1bbb3159\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h4 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\tPayment Information\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f18f970 elementor-widget elementor-widget-glozin-accordion\" data-id=\"6f18f970\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-accordion\">\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-1861\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"1\" aria-controls=\"glozin-tab-content-1861\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-1861\">What payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-1861\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"1\" aria-labelledby=\"glozin-tab-title-1861\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2441\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"1\" aria-labelledby=\"ecomus-tab-title-2441\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-1911\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"1\" aria-labelledby=\"ecomus-tab-title-1911\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2441\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"1\" aria-labelledby=\"ecomus-tab-title-2441\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-1911\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"1\" aria-labelledby=\"ecomus-tab-title-1911\">We accept Visa, Mastercard, Apple Pay, Google Pay, and Link.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-1862\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"2\" aria-controls=\"glozin-tab-content-1862\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-1862\">Is my payment information secure?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-1862\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"2\" aria-labelledby=\"glozin-tab-title-1862\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2442\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"2\" aria-labelledby=\"ecomus-tab-title-2442\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-1912\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"2\" aria-labelledby=\"ecomus-tab-title-1912\">Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.<\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-1863\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"3\" aria-controls=\"glozin-tab-content-1863\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-1863\">Can I use a coupon code?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-1863\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"3\" aria-labelledby=\"glozin-tab-title-1863\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2443\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"3\" aria-labelledby=\"ecomus-tab-title-2443\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-1913\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"3\" aria-labelledby=\"ecomus-tab-title-1913\">Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.<\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-1864\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"4\" aria-controls=\"glozin-tab-content-1864\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-1864\">What happens if my payment fails?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-1864\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"4\" aria-labelledby=\"glozin-tab-title-1864\"><div class=\"elementor-element elementor-element-1754990 elementor-widget elementor-widget-ecomus-accordion\" data-id=\"1754990\" data-element_type=\"widget\" data-widget_type=\"ecomus-accordion.default\"><div class=\"elementor-widget-container\"><div class=\"ecomus-accordion\" role=\"tablist\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2444\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"4\" aria-labelledby=\"ecomus-tab-title-2444\"><div class=\"elementor-element elementor-element-1238beb elementor-widget elementor-widget-ecomus-accordion\" data-id=\"1238beb\" data-element_type=\"widget\" data-widget_type=\"ecomus-accordion.default\"><div class=\"elementor-widget-container\"><div class=\"ecomus-accordion\" role=\"tablist\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-1914\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"4\" aria-labelledby=\"ecomus-tab-title-1914\">If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7425ce2d elementor-widget elementor-widget-glozin-heading\" data-id=\"7425ce2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h4 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\tOrder &amp; Returns\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28f8abcd elementor-widget elementor-widget-glozin-accordion\" data-id=\"28f8abcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-accordion\">\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-6871\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"1\" aria-controls=\"glozin-tab-content-6871\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-6871\">What is your return policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-6871\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"1\" aria-labelledby=\"glozin-tab-title-6871\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2441\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"1\" aria-labelledby=\"ecomus-tab-title-2441\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-1911\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"1\" aria-labelledby=\"ecomus-tab-title-1911\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2401\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"1\" aria-labelledby=\"ecomus-tab-title-2401\"><p data-start=\"125\" data-end=\"160\"><strong data-start=\"125\" data-end=\"158\">1. Eligible Items for Return:<\/strong><\/p><ul data-start=\"161\" data-end=\"392\"><li data-start=\"161\" data-end=\"254\"><p data-start=\"163\" data-end=\"254\"><strong data-start=\"163\" data-end=\"178\">Returnable:<\/strong> Plain (non-customized) prayer mats, accessories like electronic counters.<\/p><\/li><li data-start=\"255\" data-end=\"392\"><p data-start=\"257\" data-end=\"392\"><strong data-start=\"257\" data-end=\"276\">Non-returnable:<\/strong> Customized prayer mats, wearable items (e.g., women\u2019s prayer dresses), and any personalized or made-to-order items.<\/p><\/li><\/ul><p data-start=\"394\" data-end=\"425\"><strong data-start=\"394\" data-end=\"423\">2. Condition for Returns:<\/strong><\/p><ul data-start=\"426\" data-end=\"592\"><li data-start=\"426\" data-end=\"488\"><p data-start=\"428\" data-end=\"488\">Item must be unused and in original or hygienic condition.<\/p><\/li><li data-start=\"489\" data-end=\"531\"><p data-start=\"491\" data-end=\"531\">All original packaging must be intact.<\/p><\/li><li data-start=\"532\" data-end=\"592\"><p data-start=\"534\" data-end=\"592\">Returns that don\u2019t meet these conditions will be rejected.<\/p><\/li><\/ul><p data-start=\"594\" data-end=\"617\"><strong data-start=\"594\" data-end=\"615\">3. Return Window:<\/strong><\/p><ul data-start=\"618\" data-end=\"685\"><li data-start=\"618\" data-end=\"685\"><p data-start=\"620\" data-end=\"685\">Returns must be requested <strong data-start=\"646\" data-end=\"672\">within 3 calendar days<\/strong> of delivery.<\/p><\/li><\/ul><p data-start=\"687\" data-end=\"712\"><strong data-start=\"687\" data-end=\"710\">4. Return Shipping:<\/strong><\/p><ul data-start=\"713\" data-end=\"905\"><li data-start=\"713\" data-end=\"784\"><p data-start=\"715\" data-end=\"784\">Customer pays for shipping if the item has no manufacturing defect.<\/p><\/li><li data-start=\"785\" data-end=\"905\"><p data-start=\"787\" data-end=\"905\">If the item has a verified manufacturing defect, Serenity Mats covers shipping and arranges collection or replacement.<\/p><\/li><\/ul><p data-start=\"907\" data-end=\"938\"><strong data-start=\"907\" data-end=\"936\">5. Manufacturing Defects:<\/strong><\/p><ul data-start=\"939\" data-end=\"1117\"><li data-start=\"939\" data-end=\"1018\"><p data-start=\"941\" data-end=\"1018\">Must be reported <strong data-start=\"958\" data-end=\"989\">within 24 hours of delivery<\/strong> with photo or video proof.<\/p><\/li><li data-start=\"1019\" data-end=\"1117\"><p data-start=\"1021\" data-end=\"1117\">Defective items are replaced, <strong data-start=\"1051\" data-end=\"1067\">not refunded<\/strong>. Serenity Mats pays for shipping of replacements.<\/p><\/li><\/ul><p data-start=\"1119\" data-end=\"1136\"><strong data-start=\"1119\" data-end=\"1134\">6. Refunds:<\/strong><\/p><ul data-start=\"1137\" data-end=\"1285\"><li data-start=\"1137\" data-end=\"1191\"><p data-start=\"1139\" data-end=\"1191\">Refunds are issued to the original payment method.<\/p><\/li><li data-start=\"1192\" data-end=\"1285\"><p data-start=\"1194\" data-end=\"1285\">Refunds may take <strong data-start=\"1211\" data-end=\"1232\">7\u201310 working days<\/strong> to appear depending on the bank or payment provider.<\/p><\/li><\/ul><p data-start=\"1287\" data-end=\"1313\"><strong data-start=\"1287\" data-end=\"1311\">7. Delayed Delivery:<\/strong><\/p><ul data-start=\"1314\" data-end=\"1446\"><li data-start=\"1314\" data-end=\"1446\"><p data-start=\"1316\" data-end=\"1446\">If delivery is <strong data-start=\"1331\" data-end=\"1360\">more than 10 working days<\/strong> past the promised date, customers can request a full refund or proceed with delivery.<\/p><\/li><\/ul><p data-start=\"1448\" data-end=\"1467\"><strong data-start=\"1448\" data-end=\"1465\">8. Exchanges:<\/strong><\/p><ul data-start=\"1468\" data-end=\"1594\"><li data-start=\"1468\" data-end=\"1518\"><p data-start=\"1470\" data-end=\"1518\">No exchanges for customized or wearable items.<\/p><\/li><li data-start=\"1519\" data-end=\"1594\"><p data-start=\"1521\" data-end=\"1594\">Exchanges for plain mats or accessories follow the same rules as returns.<\/p><\/li><\/ul><p data-start=\"1596\" data-end=\"1624\"><strong data-start=\"1596\" data-end=\"1622\">9. Order Cancellation:<\/strong><\/p><ul data-start=\"1625\" data-end=\"1702\"><li data-start=\"1625\" data-end=\"1702\"><p data-start=\"1627\" data-end=\"1702\">Orders <strong data-start=\"1634\" data-end=\"1656\">cannot be canceled<\/strong> once placed, including all types of products.<\/p><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-6872\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"2\" aria-controls=\"glozin-tab-content-6872\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-6872\">How do I return an item?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-6872\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"2\" aria-labelledby=\"glozin-tab-title-6872\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2442\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"2\" aria-labelledby=\"ecomus-tab-title-2442\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-1912\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"2\" aria-labelledby=\"ecomus-tab-title-1912\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2402\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"2\" aria-labelledby=\"ecomus-tab-title-2402\">To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-6873\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"3\" aria-controls=\"glozin-tab-content-6873\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-6873\">Who pays for the return shipping?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-6873\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"3\" aria-labelledby=\"glozin-tab-title-6873\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2443\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"3\" aria-labelledby=\"ecomus-tab-title-2443\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-1913\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"3\" aria-labelledby=\"ecomus-tab-title-1913\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2403\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"3\" aria-labelledby=\"ecomus-tab-title-2403\">Customers cover shipping for returns unless the item has a verified manufacturing defect, in which case Serenity Mats pays for return shipping.<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-6874\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"4\" aria-controls=\"glozin-tab-content-6874\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-6874\">Can I exchange an item?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-6874\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"4\" aria-labelledby=\"glozin-tab-title-6874\"><div class=\"elementor-element elementor-element-1754990 elementor-widget elementor-widget-ecomus-accordion\" data-id=\"1754990\" data-element_type=\"widget\" data-widget_type=\"ecomus-accordion.default\"><p>Only plain mats and accessories can be exchanged. Customized or wearable items cannot be exchanged.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f31f690 elementor-widget elementor-widget-glozin-heading\" data-id=\"f31f690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h4 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\tOrdering from Serenity Mats\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ec39b28 elementor-widget elementor-widget-glozin-accordion\" data-id=\"3ec39b28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-accordion\">\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-1051\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"1\" aria-controls=\"glozin-tab-content-1051\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-1051\">How do I place an order on Serenity Mats?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-1051\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"1\" aria-labelledby=\"glozin-tab-title-1051\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2441\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"1\" aria-labelledby=\"ecomus-tab-title-2441\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-1911\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"1\" aria-labelledby=\"ecomus-tab-title-1911\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2401\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"1\" aria-labelledby=\"ecomus-tab-title-2401\">Placing an order on Serenity Mats is simple! Browse our catalog, select the product you want, choose the quantity, and click \u201cAdd to Cart.\u201d Once you\u2019re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You\u2019ll receive an order confirmation email shortly after.<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-1052\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"2\" aria-controls=\"glozin-tab-content-1052\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-1052\">Can I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-1052\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"2\" aria-labelledby=\"glozin-tab-title-1052\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2442\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"2\" aria-labelledby=\"ecomus-tab-title-2442\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-1912\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"2\" aria-labelledby=\"ecomus-tab-title-1912\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2402\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"2\" aria-labelledby=\"ecomus-tab-title-2402\">Yes! After your order is processed and shipped, we\u2019ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-1053\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"3\" aria-controls=\"glozin-tab-content-1053\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-1053\">Can I modify or cancel my order after placing it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-1053\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"3\" aria-labelledby=\"glozin-tab-title-1053\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2443\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"3\" aria-labelledby=\"ecomus-tab-title-2443\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-1913\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"3\" aria-labelledby=\"ecomus-tab-title-1913\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2403\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"3\" aria-labelledby=\"ecomus-tab-title-2403\">We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"glozin-accordion__item\">\n\t\t\t\t\t<div id=\"glozin-tab-title-1054\" class=\"glozin-accordion__title fs-16 fw-semibold color-dark m-0 position-relative glozin-accordion__title-default\" data-tab=\"4\" aria-controls=\"glozin-tab-content-1054\">\n\t\t\t\t\t\t<span class=\"glozin-svg-icon glozin-accordion__icon fs-12 position-absolute top-50 end-0 translate-middle-y rounded-100 d-inline-flex glozin-accordion__icon-default glozin-accordion__plus\">\n\t\t\t\t\t\t\t<span class=\"glozin-accordion__icon-plus d-inline-flex align-items-center justify-content-center position-relative me-7\"><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"glozin-accordion__title-text lh-normal\" href=\"#glozin-tab-content-1054\">What should I do if I receive the wrong or damaged item?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"glozin-tab-content-1054\" class=\"glozin-accordion__content clearfix pt-5 pb-20 d-none\" data-tab=\"4\" aria-labelledby=\"glozin-tab-title-1054\"><div class=\"elementor-element elementor-element-1754990 elementor-widget elementor-widget-ecomus-accordion\" data-id=\"1754990\" data-element_type=\"widget\" data-widget_type=\"ecomus-accordion.default\"><div class=\"elementor-widget-container\"><div class=\"ecomus-accordion\" role=\"tablist\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2444\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"4\" aria-labelledby=\"ecomus-tab-title-2444\"><div class=\"elementor-element elementor-element-1238beb elementor-widget elementor-widget-ecomus-accordion\" data-id=\"1238beb\" data-element_type=\"widget\" data-widget_type=\"ecomus-accordion.default\"><div class=\"elementor-widget-container\"><div class=\"ecomus-accordion\" role=\"tablist\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-1914\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"4\" aria-labelledby=\"ecomus-tab-title-1914\"><div class=\"elementor-element elementor-element-6cfa4141 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"6cfa4141\" data-element_type=\"container\"><div class=\"elementor-element elementor-element-e526279 elementor-widget elementor-widget-ecomus-accordion\" data-id=\"e526279\" data-element_type=\"widget\" data-widget_type=\"ecomus-accordion.default\"><div class=\"elementor-widget-container\"><div class=\"ecomus-accordion\" role=\"tablist\"><div class=\"ecomus-accordion__item ecomus-tab--active\"><div id=\"ecomus-tab-content-2404\" class=\"ecomus-accordion__content clearfix ecomus-tab--active\" role=\"tabpanel\" data-tab=\"4\" aria-labelledby=\"ecomus-tab-title-2404\">We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Us If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. Please allow 3 &#8211; 5 business days from the time your package arrives back to us for a refund to be issued. Contact Us About Us Shopping Information [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-657","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - Serenity Mats<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/serenitymats.com\/ar\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Contact Us If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. 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